Shipping & Returns

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email.

If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Coronavirus (COVID-19) update: 

Please allow delivery within 10 working days from receipt of order. We will deliver to your front door but will not enter your property. Please provide your contact number at checkout for delivery to be arranged seamlessly. We are adhering strictly to current guidance and will keep you updated.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@furniturecomp.co.uk

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to returns@.furniturecomp.co.uk and we will process an insurance claim on your behalf.

Please note that for our sale items, most of these products might have been stored in our warehouse for extended period of time. However, all of the items are still new (never been used) and still packed in the original packaging. There is no defect on the construction and overall durability, although please note that there might be some minor imperfections in the appearance of the furniture. We do not accept returns or replacement for these items.

Cancellations & Refunds:

All orders cancelled after 48 hours are subject to a £20 administration fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order. 

Please note that we are unable to accept returns on assembled furniture.